At Excellent Crafts, we strive to deliver quality products and ensure customer satisfaction. Please read our Exchange Policy carefully before placing an order.
Exchange Eligibility
We only offer exchanges for the following situations:
Damaged products
Defective products
Wrong item received
We do not offer returns or refunds under any circumstances.
Mandatory Unboxing Video Requirement
To request an exchange, customers must provide a complete unedited and uncut unboxing video recorded from the moment the package is opened.
The video must clearly show:
The sealed package before opening
Shipping label and package condition
Entire unboxing process without cuts or pauses
The damaged, defective, or incorrect product received
Claims without a proper unedited unboxing video will not be accepted.
Exchange Request Timeline
Customers must contact us within 48 hours of delivery to report any issue regarding:
Damaged product
Missing item
Wrong product received
Requests made after 48 hours may not be eligible for exchange.
Non-Exchangeable Situations
We do not accept exchanges for:
Size issues
Change of mind
Minor color variations due to lighting/display settings
Used or damaged products caused after delivery
Claims without valid unboxing proof
Exchange Process
To request an exchange, please contact our support team with:
Order number
Clear photos of the issue
Complete unedited unboxing video
After verification, our team will review the request and provide further instructions if the exchange is approved.
Shipping for Approved Exchanges
If the exchange request is approved due to:
Damaged item
Wrong item sent
Manufacturing defect
We will arrange a replacement at no additional cost.